Hassle-Free Warranty

Enjoy Hassle-Free Warranty

We stand behind the quality of the batteries we deliver. If you experience an issue with your battery while it is under warranty, we offer three flexible options to get the problem resolved, allowing you to choose the level of convenience that works best for you.

1. Premium Full-Service: Hire MobileBattery

Let the professionals handle the heavy lifting. For a standard service fee, get MobileBattery to dispatch a technician directly to your location. They will perform a professional diagnostic test on your charging system, safely remove the defective battery, and manage the entire warranty claim and replacement process on your behalf. It is the fastest, completely hands-off way to get back on the road.

Visit mobilebattery.ca warranty claim page.

2. The DIY Approach: Contact the Manufacturer

Prefer to handle the process yourself and avoid service fees? You can reach out directly to the battery manufacturer to initiate your warranty claim. Simply provide them with your proof of purchase and follow their specific guidelines to process the replacement directly through their support team.

3. Standard Return/Ship: Use Our Drop-Off Locations

If you want us to facilitate the warranty but prefer to do the physical removal yourself, you can drop-off or ship the defective battery to one of our designated drop-off spots. Once we receive the battery, our team will test it and initiate the warranty replacement process for you.

Please note: Shipping costs for warranty returns are the responsibility of the customer.

Before You Claim: The Battery Troubleshooting Checklist

Sometimes a dead battery is just a symptom of another issue in your vehicle's electrical system. Before initiating a warranty claim or booking a service call, run through this quick DIY checklist to ensure the battery is actually the culprit.

1. The Visual Inspection

Check the Terminals: Are the battery terminals loose? Try to wiggle them. If they move, tighten the clamps. A loose connection can prevent the battery from starting the car or receiving a charge.
Look for Corrosion: Check for white, blue, or green crusty buildup around the battery posts. Corrosion adds severe resistance. Clean the terminals with a wire brush and a mixture of baking soda and water, then try starting the vehicle again.

2. The Multimeter Test (Resting Voltage)

Grab your digital multimeter and set it to 20V DC. With the vehicle turned off for at least an hour, place the red probe on the positive terminal and the black probe on the negative terminal.

12.4V to 12.6V (or higher): Your battery is fully charged. If the car isn't starting, the issue is likely your starter motor or a wiring problem.
12.0V to 12.3V: The battery is partially discharged. It may need a jump-start and a long drive (or a session on a trickle charger) to top it up.
Below 12.0V: The battery is heavily discharged or has a dead cell. It requires a deep charge and testing, or immediate replacement.

3. The Alternator Test (Charging Voltage)

If you can get the vehicle started (either normally or with a jump), test the voltage across the battery terminals while the engine is running.

13.7V to 14.7V: Your alternator is working correctly and sending a healthy charge to the battery.
Below 13.5V: Your alternator is likely failing and not charging the battery while you drive. Replacing the battery won't solve this; the new battery will quickly drain as well.

4. Listen to the Symptoms

Rapid Clicking: Usually indicates a dead or weak battery that doesn't have enough amps to engage the starter.
A Single Loud Click (or Silence): If your battery shows a healthy 12.5V on the multimeter but you only hear a single click or nothing at all when turning the key, your starter motor or starter solenoid is likely the issue.

Ready to Claim? Your Warranty Documentation Checklist

If your troubleshooting confirms the battery is defective, gather the following items to ensure your warranty claim is processed as quickly and smoothly as possible:

Proof of Purchase: Have your DIYBattery order number or digital receipt ready.
Battery Details: Note the group size and the serial number/date code (usually found on a round sticker or stamped into the plastic casing).
Visual Documentation: Take a clear, well-lit photo of the top of the battery, ensuring the manufacturer labels and terminals are visible.
Test Results (Optional but Recommended): A photo of your multimeter showing the low resting voltage can help expedite the diagnostic approval process.

Looking ship your battery to us? Email us to start your warranty claim at contact@mobilebattery.ca