FAQs
How long is the warranty on my new battery?
All our batteries come with a standard manufacturer's warranty. The exact duration depends on the specific battery model and brand you select at checkout.
How do I claim a warranty if my battery fails?
We offer three options for warranty claims:
Full Service: Hire MobileBattery for a fee to come to you, test the system, and handle the replacement process on-site.
Standard Drop-off: Ship or bring the defective battery to one of our designated locations for testing and replacement.
Direct DIY: Contact the manufacturer directly and process the claim yourself using your order receipt.
I need help right now. How do I contact you?
Our virtual assistant, Alice, is available 24/7 via the chat widget in the bottom corner of your screen to help with sizing, delivery updates, and general troubleshooting. For escalated issues, Alice can connect you with our support team. You can also email us at contact@mobilebattery.ca.